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United Kingdom · Citizenship test

Life in the UK Test contact number and emails

Call 0800 015 4245, Monday to Friday, 8am to 8pm, or email support@lituk.psionline.com. That’s the Life in the UK Test Helpline, the contact number GOV.UK gives for bookings and refunds as of October 2026. It’s run by PSI, whose terms cover booking and taking the test.

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Updated October 2026 · Written from official sources, listed at the bottom of this page

Which Life in the UK Test contact number or email do you need?

All from GOV.UK, the booking service and the handbook publisher’s help page, as of October 2026. The helpline is open Monday to Friday, 8am to 8pm.

What you needWho to contact
Booking, changes, results or a missing reference numberLife in the UK Test Helpline: 0800 015 4245 or support@lituk.psionline.com
A refundThe helpline, or post to PSI e-Assessments, 2nd Floor, Boardman House, 64 Broadway, London, E15 1NT, within 3 months of the test
A complaintcomplaints@lituk.psionline.com or 0800 015 4245, within 3 months of the test. PSI replies within 10 working days.
Special arrangements, such as headphones for a qualifying conditionspecialarrangements@lituk.psionline.com, before you book
Keeping a previous gender off your booking or resultsensitivebookings@homeoffice.gov.uk, before you book
You have no accepted IDUK Visas and Immigration (UKVI), through GOV.UK
Buying the handbook, eBook or e-learning courseTSO support: +44 (0)333 202 5070, 8am to 6pm Monday to Friday, or esupport@williamslea.com
GOV.UK: Contact UKVI ↗

What is my Life in the UK Test number?

If you mean your result, it’s your unique reference number (URN). The booking service says it’s emailed within 10 minutes of finishing and stays in the results tab of your account. If it hasn’t arrived within 24 hours, call the helpline.

Your reference number and old pass letters →

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Everything else, in one place

OverviewLife in the UK TestQuestions and pass markLife in the UK Test pass mark and number of questionsBookingLife in the UK Test booking: how to bookCostHow much is the Life in the UK Test fee?Online testCan you take the Life in the UK Test online?Test centresLife in the UK Test centresExemptionsLife in the UK Test exemption: who doesn’t need to take itEnglish requirementLife in the UK and the English test: do you need both?Change or cancelHow to change or cancel your Life in the UK Test dateResults and expiryLife in the UK Test expiry: does a pass run out?Pass rateLife in the UK Test pass rateIf you failWhat happens if you fail the Life in the UK Test?Official handbookThe Life in the UK book: A Guide for New ResidentsPractice testLife in the UK Test practice questionsStudy materialsLife in the UK study materialsStudy plannerHow to pass the Life in the UK Test
Sources: GOV.UK, Life in the UK Test booking service, Official Life in the UK shop and 1 more. Checked October 2026.

Rules and fees can change, so check the official site before your test.