CISI contact number and customer support

Which CISI contact number or email should you use?

Customer support handles exam questions on the main CISI contact number, and some teams have their own email address:

• Bookings, results, workbooks and ID: customersupport@cisi.org or +44 (0)20 7645 0777
• Australia and New Zealand: ANZ@cisi.org, +61 2 7234 9208 or +64 9 610 5687
• Exemptions: exemptions@cisi.org
• Performance Reviews: performancereports@cisi.org
• Statement of Professional Standing (SPS) applications: SPSApplications@cisi.org
• Whether a qualification meets the retail advice standard: rdr@cisi.org
• Continuing professional development (CPD) questions: cpdscheme@cisi.org
• The UK concession: concessionarydiscount@cisi.org

CISI offices

• London head office: 20 Fenchurch Street, London EC3M 3BY; customersupport@cisi.org
• Dubai, for the UAE, Bahrain, Qatar, Oman, Kuwait and Jordan: 303, 3rd Floor, Saba Tower 1, Jumeirah Lake Towers, Dubai; uae.office@cisi.org
• Mumbai, for India and Mauritius: We Work Building, Chromium, Jogeshwari Vikhroli Link Road, Andheri East, Mumbai 400076; southasia.office@cisi.org
• Colombo, for Sri Lanka: 345 R.A. De Mel Mawatha, Colombo 3; customersupport@cisi.org
• Nairobi, for Kenya: c/o Ardipiko, Eden Square Complex, 7th Floor, Block 1, Chiromo Road, Westlands, Nairobi; CISI.kenya@cisi.org
• Manila, for the Philippines, Singapore, Malaysia, Hong Kong, Thailand, China, Indonesia and Vietnam: philippines.office@cisi.org (CISI publishes no address)

The office for your country gives the local exam prices, and the London CISI contact number works from anywhere. CISI’s contact page lists the first five offices; Manila is on its price list.