United States · Teacher certification testHow do you reach ETS Praxis customer service?
ETS says phones are busiest from 11 a.m. to 2 p.m. and all day Monday. Its representatives give personal information only to the test taker, or to a parent, guardian or legal proxy if the test taker is under 18. The contact page lists no live chat.
| How | Details |
|---|---|
| Toll-free phone | 1-800-772-9476 (US, US territories and Canada) |
| Phone | 1-609-771-7395 |
| Hours | Mon-Fri 8 a.m.-7:45 p.m., Sat 8 a.m.-4:30 p.m. ET, not on US holidays |
| Recorded information | 24 hours a day, by touch-tone phone |
| Online | ETS Praxis Customer Support form |
| Fax | 1-609-530-0581 or 1-610-290-8973 |
| ETS - Praxis, P.O. Box 6051, Princeton, NJ 08541-6051 |
Disability Services
Accommodation questions go to a separate team, Monday to Friday, 8:30 a.m. to 5 p.m. Eastern.
- Questions: stassd@ets.org
- Forms and documents: disability.reg@ets.org
- Phone: 1-609-771-7780, or toll-free 1-866-387-8602 from the US, US territories and Canada
- Fax: 1-609-771-7165
- Mail: ETS Disability Services, P.O. Box 6054, Princeton, NJ 08541-6054
Before you call
Many answers are in your account: My Tests has your appointment and test-center address, and Score Reports has your scores. Questions about which tests or scores your state accepts go to your state’s licensing office (see Praxis requirements by state), not ETS.
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Sources: ETS and 2 more. Checked October 2026.
Rules and fees can change, so check the official site before your test.